Less Chaos · More Coordination
Every way to reach the ChravelApp team — product support, privacy and data requests, trust and safety reports, and partnerships — with the inbox that handles each one and how long a reply usually takes.
Where to write
Product support — support@chravelapp.com. Trouble with a trip, an invite that will not open, billing and subscription questions, or anything that is not behaving the way the product says it should. Include the trip name and the device you are on and the reply will be faster. Usually within one business day.
Privacy and data requests — privacy@chravelapp.com. Data export requests, account and data deletion, questions about what ChravelApp stores, and anything covered by the privacy policy. Account deletion can also be started in the app from Profile, then Account, then Delete Account. Acknowledged within one business day.
Trust and safety — safety@chravelapp.com. Report abuse, harassment, or content that violates the terms of service. Include a description of what happened and where, so the report can be actioned without a round trip. Prioritized ahead of general support.
Partnerships and press — support@chravelapp.com. Pro and Events plans for touring crews, sports programs, corporate travel, and organizers running multi-day events, plus press and partnership enquiries. Mention the size of the group or organization. Usually within two business days.
Before you write
The support page covers the questions that come up most often, including how invites work, how roles and permissions differ between consumer trips and Pro trips, and what each plan includes. The privacy policy explains what ChravelApp stores and for how long, and the terms of service set out acceptable use.
ChravelApp is an online service and does not operate a walk-in office or a phone support line. Email is the fastest way to reach a person, and every inbox above is monitored by the team rather than an autoresponder.